Information

Contact:

If you would like to contact us for any information, questions or to commission projects please email us at ‘alexshakespeare@nutsandbots.co.uk’.


Shipping:

All Components: For all components listed on the Nuts & Bots store we aim to have your order prepared within 5 working days to be shipped on the first Friday or Saturday once ready, occasionally there may be delays and we will endeavour to inform you if this occurs. Shipping may be slower close to robotics events due to increased demand and preparation of our own competition fleet!

All Robots: As every robot is produced to order please note there is a delay between you ordering and the product shipping, for all standard Antweights we aim to ship within 3 weeks of receiving an order.

Service: All postage is conducted via Royal Mail using 1st Class Large Letter or 1st Class Small Parcel for components and Special Delivery Small Parcel for our custom built robots. Special Delivery Small Parcel includes insurance cover and tracking (Tracking number can be provided by request).

Shipping to outside the UK: Currently Nuts & Bots does not offer shipping to outside the UK.


Customer Notes:

Customer notes are to provide any additional information or instruction to Nuts & Bots. It is not for additional information to the courier and any notes in this section will not be passed to them when shipping.


Alternative Ordering Methods:

Nuts & Bots does not offer any alternative order methods. All orders are to be placed through the webstore to allow it to be appropriately handled by the system. Ordering through invoice or purchase order is not available.


Product Variation

Alternate Components: In the event of one of the components being used becomes unavailable Nuts And Bots will replace the component at will with a suitable alternative. Replacement of a component will always aim to use a component of equal or higher quality.

Variation: All measurements and colours listed on the site are approximate and may vary.


Warranty and Maintenance:

Warranty: Your components are warrantied against build defects in them on arrival and against premature failure. In these cases the products can be returned to Nuts & Bots to be repaired free of charge, replaced or refunded. We reserve the right to not repair or replace any product once it has been used in combat, this is simply due to the nature of bot fighting being a damaging activity itself. Please note that the robots are designed to be used in short bursts, extended running for long periods may cause damage and excessive wear these may not fall under warranty. For products and components not manufactured by Nuts & Bots the original manufacturer holds the responsibility, Nuts & Bots will however handle this for you. Unless otherwise stated all warranties are valid for up to a year from purchase date.

Maintenance Of Robots: The customer becomes responsible for the maintenance of the robot and any customer caused failures or breakages. Nuts & Bots is happy to offer guidance in repair and provides instructions that cover ongoing maintenance of the robot. Any maintenance needed that does not fall under the warranty can be conducted by returning the robot to Nuts & Bots for repair at cost of repair and postage (Payment on completion of the repair). Limited support can be offered at events Nuts & Bots is attending as well, though should not be relied on.

ESC Distributor Warranty: Nuts & Bots is acting as a distributor for the NanoTwo ESC’s, the warranty on these products is supplied by the manufacturer but will be handled by Nuts & Bots. The warranty is as follows: “Minor damage to the controller may be repairable if a fault occurs while used under recommended operating conditions. Any shipping costs must be covered by the customer, and the customer may be charged for any replacement parts used in the repair. There is no guarantee that a repair is possible, and if that is the case the customer would need to buy a new controller at full price if they want a replacement. This warranty may be void if the the protective heat shrink is removed from the board or if the board is damaged by weaponry. Note: Damage from connecting the battery backwards or shorting the motor leads together is usually irreparable. Always check your connections thoroughly before applying power for the first time!